Shipping policy

Shipping Policy
1. Order Processing Time
All orders will be processed within 1–3 business days (Monday–Friday). We do not ship on weekends and public holidays.
During peak promotion seasons, processing may be extended by 2–4 working days. You will receive an email with tracking number once the parcel is dispatched.
2. Shipping Countries & Transit Time
We ship to Europe, Middle East, Southeast Asia and North America.
Europe: 7–15 working days
Middle East (UAE, Saudi, Kuwait, Qatar): 8–18 working days
USA & Canada: 10–20 working days
Southeast Asia: 5–12 working days
Delivery delays may occur due to customs inspection, local postal congestion, flight suspension, which are beyond our control.
3. Shipping Cost & Free Shipping
Shipping cost is automatically calculated at checkout based on weight and destination.
Free shipping is available for orders over $99
4. International Customs, Duties & Taxes 
Buyer is fully responsible for all import customs duties, VAT, clearance fees and local taxes imposed by the destination country.
We will declare the goods at the actual value. We cannot alter the declared value to avoid tax; we are not liable for customs detention, confiscation or return caused by local import regulations.
5. Lost & Damaged Parcels
Lost package: File investigation with carrier after 30 days of no delivery. We will assist to claim compensation.
Damaged goods: Buyer must provide photos of outer package and broken items within 7 days upon receipt. We offer replacement or partial refund.
6. Undeliverable / Returned Parcels
If the parcel is returned due to wrong address, recipient refusal or failed customs clearance, return shipping cost will be deducted from your refund.